Refunds and cancellations

Each reading is generated for your chart the moment you buy it and delivered straight away. There is nothing to return, and the cost of producing it is incurred at that point.

We would much rather hear from you than have you go to your bank. Reply to your Stripe receipt describing what happened. In particular, contact us if:

• you were charged more than once for the same reading;
• you paid and never received a reading;
• the reading failed to generate, or generated something plainly broken;
• you cannot get back to a reading you paid for.

In those situations we will put it right — by restoring your access or refunding you.

Losing access is usually recoverable in under a minute, because your purchase is intact even when your device's copy isn't. Try Restore a purchase first — it covers a cleared browser, a new phone, and a tab that closed during payment.

A reading is an interpretation, and you can see the depth and style of it in your free report before you buy anything — that is what the free report is for. We can't undertake to refund a reading simply because its conclusions weren't the ones you hoped for. If you think a reading was wrong about something factual, or read your chart incorrectly, tell us: that is a fault and we treat it as one.

Nothing here removes rights you have under consumer protection law where it applies to you. Note that requesting immediate delivery of digital content can end a statutory cancellation right once delivery has begun — see the terms.

Reply to your Stripe receipt. It carries the reference we need to find the payment, which matters because we hold no customer records of our own.